The lovability concept is one that should be applied by all companies, by all means. A complete product experience is what really makes the customer come back and at the same time develops a business based on trust and happiness for all parties involved. The book itself may seem a bit repetitive at times, nevertheless the basic concepts and framework should be considered and applied nowadays.
Many thanks to Netgalley and the publisher for providing this ARC in exchange for an honest review.
A well-written biography of Maria Sharapova, full of emotion and truth about her life and career evolution. I didn’t know much about her, nor the particularities of tennis as a professional sport. She has honestly wrote down a detailed account of her most important challenges, matches, hopes and fears. I learned a lot about her style and determination to win it all, about this strong mentality of a champion. It’s amazing how many hours and years it takes to become the dream.
Many thanks to Netgalley and the publisher for the opportunity to read and review this arc.
It took some time considering the rating of this one. It is just such a well written book that I had to give the proper number stars. It’s judgemental and sarcastic and under no circumstace should you read it as black on white, rather take it with a pinch of salt.
People, it is supposed to be ironic and sarcastic, or at least I really really hope so. Nevertheless, it is an awesome little book meant to ease the tension of raising a toddler.
Now go read it!
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